Cancellation policy

We're sorry to see that you need to cancel your Busan Tourism Center (BTC) experience! Did you know you could reschedule instead? 

If you decide to cancel your booking, here is everything there is to know about our cancellation policy:

 

Cancelling a confirmed booking  

When canceling a confirmed booking it depends on the moment of cancellation if, and for what amount you will be refunded.

To receive a full refund, travelers may cancel up to 48 hours before the experience start date in the local timezone. No refunds will be given after that time period.

If an experience is canceled by the host, the guest will receive a 100% refund. 

*This takes into account the starting time of the tour in the time zone of the experience.

 

Rescheduled bookings

In case your booking was rescheduled, the cancellation policy takes into account the date when the original booking was made. Therefore, whenever you cancel a booking which was rescheduled, no refunds apply.

 

Cancelling an unconfirmed booking

All bookings on request need to be confirmed by the host within 24 hours. If you cancel an unconfirmed booking within 24 hours, you will receive a full refund.